A framework and tool to manage cloud computing service quality

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Detalles Bibliográficos
Autor Principal:	Domínguez-Mayo, Francisco José
Otros autores o Colaboradores:	García-García, Julián Alberto, Escalona, María José, Mejías, Manuel, Rossi, Gustavo Héctor, Urbieta, Mario Matías
Formato:	Capítulo de libro
Lengua:	inglés
Temas:	CALIDAD DE SOFTWARE COMPUTACIÓN EN LA NUBE
Acceso en línea:	http://dx.doi.org/10.1007/s11219-014-9248-0 Consultar en el Cátalogo
Resumen:	Cloud Computing has generated considerable interest in both companies specialized in Information and Communication Technology and business context in general. The Sourcing Capability Maturity Model for service (e-SCM) is a capability model for offshore outsourcing services between clients and providers that offers appropriate strategies to enhance Cloud Computing implementation. It intends to achieve the required quality of service and develop an effective working relationship between clients and providers. Moreover, quality evaluation framework is a framework to control the quality of any product and/or process. It offers a tool support that can generate software artifacts to manage any type of product and service efficiently and effectively. Thus, the aim of this paper was to make this framework and tool support available to manage Cloud Computing service quality between clients and providers by means of e-SCM.
Notas:	Formato de archivo: PDF. -- Este documento es producción intelectual de la Facultad de Informática - UNLP (Colección BIPA/Biblioteca)
Descripción Física:	1 archivo (2,1 MB)
DOI:	10.1007/s11219-014-9248-0

http://dx.doi.org/10.1007/s11219-014-9248-0

Consultar en el catálogo de Biblioteca Pública UNLP

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A framework and tool to manage cloud computing service quality

http://dx.doi.org/10.1007/s11219-014-9248-0

Consultar en el catálogo de Biblioteca Pública UNLP

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