Information Management and Mediation in a Digital Reference Service Focused in Social Sciences
| Publicado en: | BJIS. Vol. 6 No. 2 (2012),84-99 6. Marília : Universidade Estadual Paulista, 2012 |
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| Autor Principal: | |
| Formato: | Artículo |
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| Acceso en línea: | https://www.memoria.fahce.unlp.edu.ar/art_revistas/pr.6071/pr.6071.pdf http://www2.marilia.unesp.br/revistas/index.php/bjis/article/view/2756 |
| Resumen: | This paper investigates the current relationship between information management and information mediation along with the digital reference service through a case study which took place in an academic library. The concept of information mediation is herein analyzed, since a conceptual examination provides elements that will help people to comprehend and evaluate the concerned service. The information professional plays a very important role in the mediation aforementioned, which may be directly or indirectly; consciously or unconsciously; by himself/herself or plurally; individually or inserted into a group ? in all such manners that mediator facilitates the acquisition of information, fully or partially satisfying a user?s need of all sorts of knowledge. Meanwhile, we here approach information management from a scope that points out a description over performed activities concerned to policies and procedures put into effect until the service evaluation by proposing a criterion for such point. Finally, we outline a few actions to be implemented in long-term perspective, which goal is to continually ameliorate such assistance, taking in account the human factor |
| Descripción Física: | p.84-99 |
| ISSN: | ISSN 1981-1640 |