Poyssick, G., & Hannaford, S. (1996). Workflow Reengineering (1a ed.). Addison-Wesley.
Cita Chicago Style (17a ed.)Poyssick, Gary, y Steve Hannaford. Workflow Reengineering. 1a ed. Indianapolis: Addison-Wesley, 1996.
Cita MLA (9a ed.)Poyssick, Gary, y Steve Hannaford. Workflow Reengineering. 1a ed. Addison-Wesley, 1996.
Precaución: Estas citas no son 100% exactas.