Cita APA (7a ed.)

Behr, K., Information Technology Process Institute - ITPI, Spafford, G., & Kim, G. (2006). The Visible Ops handbook: Implementing ITIL in 4 practical and auditable steps (Rev. 1st ed., 3rd print.). [S.n.].

Cita Chicago Style (17a ed.)

Behr, Kevin, Information Technology Process Institute - ITPI, George Spafford, y Gene Kim. The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps. Rev. 1st ed., 3rd print. Eugene: [S.n.], 2006.

Cita MLA (9a ed.)

Behr, Kevin, et al. The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps. Rev. 1st ed., 3rd print. [S.n.], 2006.