The Visible Ops handbook : Implementing ITIL in 4 practical and auditable steps

Detalles Bibliográficos
Autor Principal: Behr, Kevin
Otros autores o Colaboradores: Information Technology Process Institute - ITPI, Spafford, George, Kim, Gene
Formato: Libro
Lengua:inglés
Datos de publicación: Eugene : [S.n.], 2006
Edición:Rev. 1st ed., 3rd print.
Temas:
Acceso en línea:Consultar en el Cátalogo
Descripción Física:98 p. ; 18 cm.
ISBN:9780975568613
Tabla de Contenidos:
  • "Stabilize the patient" and "Modify first response"
  • "Catch & release" and "Find fragile artifacts" projects
  • Create a repeatable build library
  • Continual improvement
  • App. A. Preparing for IT audit
  • App. B. The change and patch management guide, by the Institute of Internal Auditors
  • App. C. The Information Technology Infrastructure Library (ITIL)
  • App. D. Focusing efforts with an Integrity Management Capability Assessment (IMCA)
  • App. E. A glossary of terms
  • App. F. CMDB table structures
  • App. G. References
  • App. H. High-performing IT organizations: What you need to change to become one.