The Visible Ops handbook : Implementing ITIL in 4 practical and auditable steps

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Detalles Bibliográficos
Autor Principal:	Behr, Kevin
Otros autores o Colaboradores:	Information Technology Process Institute - ITPI, Spafford, George, Kim, Gene
Formato:	Libro
Lengua:	inglés
Datos de publicación:	Eugene : [S.n.], 2006
Edición:	Rev. 1st ed., 3rd print.
Temas:	AUDITORÍA DE SISTEMAS ADMINISTRACIÓN DE SISTEMAS TECNOLOGÍAS DE LA INFORMACIÓN
Acceso en línea:	Consultar en el Cátalogo
Descripción Física:	98 p. ; 18 cm.
ISBN:	9780975568613

Tabla de Contenidos:

"Stabilize the patient" and "Modify first response"
"Catch & release" and "Find fragile artifacts" projects
Create a repeatable build library
Continual improvement
App. A. Preparing for IT audit
App. B. The change and patch management guide, by the Institute of Internal Auditors
App. C. The Information Technology Infrastructure Library (ITIL)
App. D. Focusing efforts with an Integrity Management Capability Assessment (IMCA)
App. E. A glossary of terms
App. F. CMDB table structures
App. G. References
App. H. High-performing IT organizations: What you need to change to become one.

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The Visible Ops handbook : Implementing ITIL in 4 practical and auditable steps

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