The Visible Ops handbook : Implementing ITIL in 4 practical and auditable steps
| Autor Principal: | |
|---|---|
| Otros autores o Colaboradores: | , , |
| Formato: | Libro |
| Lengua: | inglés |
| Datos de publicación: |
Eugene :
[S.n.],
2006
|
| Edición: | Rev. 1st ed., 3rd print. |
| Temas: | |
| Acceso en línea: | Consultar en el Cátalogo |
| Descripción Física: | 98 p. ; 18 cm. |
| ISBN: | 9780975568613 |
Tabla de Contenidos:
- "Stabilize the patient" and "Modify first response"
- "Catch & release" and "Find fragile artifacts" projects
- Create a repeatable build library
- Continual improvement
- App. A. Preparing for IT audit
- App. B. The change and patch management guide, by the Institute of Internal Auditors
- App. C. The Information Technology Infrastructure Library (ITIL)
- App. D. Focusing efforts with an Integrity Management Capability Assessment (IMCA)
- App. E. A glossary of terms
- App. F. CMDB table structures
- App. G. References
- App. H. High-performing IT organizations: What you need to change to become one.