The Visible Ops handbook : Implementing ITIL in 4 practical and auditable steps
Autor Principal: | |
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Otros autores o Colaboradores: | , , |
Formato: | Libro |
Lengua: | inglés |
Datos de publicación: |
Eugene :
[S.n.],
2006
|
Edición: | Rev. 1st ed., 3rd print. |
Temas: | |
Acceso en línea: | Consultar en el Cátalogo |
Descripción Física: | 98 p. ; 18 cm. |
ISBN: | 9780975568613 |
Tabla de Contenidos:
- "Stabilize the patient" and "Modify first response"
- "Catch & release" and "Find fragile artifacts" projects
- Create a repeatable build library
- Continual improvement
- App. A. Preparing for IT audit
- App. B. The change and patch management guide, by the Institute of Internal Auditors
- App. C. The Information Technology Infrastructure Library (ITIL)
- App. D. Focusing efforts with an Integrity Management Capability Assessment (IMCA)
- App. E. A glossary of terms
- App. F. CMDB table structures
- App. G. References
- App. H. High-performing IT organizations: What you need to change to become one.