Cita APA (7a ed.)

Hernon, P., & Altman, E. (1998). Assessing service quality: Satisfying the expectations of library customers. ALA.

Cita Chicago Style (17a ed.)

Hernon, Peter, y Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. Chicago: ALA, 1998.

Cita MLA (9a ed.)

Hernon, Peter, y Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. ALA, 1998.