TY  - BOOK
T1  - After-sales Service of Engineering Industrial Assets A Reference Framework for Warranty Management
A1  - González-Prida Díaz, Vicente
A2  - Crespo Márquez, Adolfo
LA  - English
PP  - Cham
PB  - Springer International Publishing : Imprint: Springer
YR  - 2014
UL  - http://vufind10-pruebas.sigbunlp.bibliotecas.unlp.edu.ar/Record/dfi.27791
AB  - This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.  â_oAfterâ_"sales Service of Engineering Industrial Assetsâ__ comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management.
OP  - 318
CN  - TA169.7
SN  - 9783319037103
KW  - Management.
KW  - Industrial management.
KW  - Engineering economics.
KW  - Engineering economy.
KW  - Quality control.
KW  - Reliability.
KW  - Industrial safety.
KW  - Engineering.
KW  - Quality Control, Reliability, Safety and Risk.
KW  - Organization, Logistics, Marketing.
KW  - Innovation/Technology Management.
ER  -