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cr nn 008mamaa |
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140110s2014 gw | s |||| 0|eng d |
| 020 |
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|a 9783319037103
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| 024 |
7 |
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|a 10.1007/978-3-319-03710-3
|2 doi
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4 |
|a TA169.7
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|2 bisacsh
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| 100 |
1 |
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|a González-Prida Díaz, Vicente.
|9 260887
|
| 245 |
1 |
0 |
|a After-sales Service of Engineering Industrial Assets
|h [libro electrónico] : ;
|b A Reference Framework for Warranty Management /
|c by Vicente González-Prida Díaz, Adolfo Crespo Márquez.
|
| 260 |
|
1 |
|a Cham :
|b Springer International Publishing :
|b Imprint: Springer,
|c 2014.
|
| 300 |
|
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|a xxii, 318 p. :
|b il.
|
| 336 |
|
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|a text
|b txt
|2 rdacontent
|
| 337 |
|
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|a computer
|b c
|2 rdamedia
|
| 338 |
|
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|a online resource
|b cr
|2 rdacarrier
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| 347 |
|
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|a text file
|b PDF
|2 rda
|
| 505 |
0 |
|
|a 1. Introduction -- 2. Current Issues in Warranty Management -- 3. A Reference Framework for Warranty Management -- 4. Development of the Framework Stages -- 5. Extensions to the Framework -- 6. Results and Conclusions.
|
| 520 |
|
|
|a This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. Â â_oAfterâ_"sales Service of Engineering Industrial Assetsâ__ comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management.
|
| 650 |
|
0 |
|a Management.
|9 273114
|
| 650 |
|
0 |
|a Industrial management.
|9 259761
|
| 650 |
|
0 |
|a Engineering economics.
|9 259763
|
| 650 |
|
0 |
|a Engineering economy.
|9 259735
|
| 650 |
|
0 |
|a Quality control.
|9 259696
|
| 650 |
|
0 |
|a Reliability.
|9 259697
|
| 650 |
|
0 |
|a Industrial safety.
|9 259698
|
| 650 |
1 |
4 |
|a Engineering.
|9 259622
|
| 650 |
2 |
4 |
|a Quality Control, Reliability, Safety and Risk.
|9 260888
|
| 650 |
2 |
4 |
|a Organization, Logistics, Marketing.
|9 259764
|
| 650 |
2 |
4 |
|a Innovation/Technology Management.
|9 259669
|
| 700 |
1 |
|
|a Crespo Márquez, Adolfo,
|9 260889
|
| 776 |
0 |
8 |
|i Printed edition:
|z 9783319037097
|
| 856 |
4 |
0 |
|u http://dx.doi.org/10.1007/978-3-319-03710-3
|
| 912 |
|
|
|a ZDB-2-ENG
|
| 929 |
|
|
|a COM
|
| 942 |
|
|
|c EBK
|6 _
|
| 950 |
|
|
|a Engineering (Springer-11647)
|
| 999 |
|
|
|a SKV
|c 27791
|d 27791
|
